Services for existing owners

The information provided in these pages is for residents who own or part own their property and where Sanctuary Housing is the freeholder or provides services to the estate or scheme where you live.

We manage over 6,200 Sanctuary home ownership properties from a network of offices across the country, so wherever you live, you know support is on hand.

We've provided information about some of the more popular issues we're asked about; including service charges and repairs. More information can be found in your home owners' handbook, which you should have received when you moved in. If you need another copy, please let us know.

We welcome your feedback about the information in our website; for example if you'd like us to provide information about any particular issues, please email

For further information:

If you own or part own your home in England with Sanctuary and need help or support for repairs and services, please contact our repairs desk: